…even when our transition period and enrollment schedule were disrupted due to Hurricane Michael, Campus went the extra mile to make significant adjustments to accommodate our needs. Specifically Hurricane Michael caused widespread damage and forced schools and operational closure for over a week. Campus Benefits did not hesitate in rising to the occasion by working tirelessly with the district to communicate with employees and to adjust conference and enrollment meeting schedules to meet the needs of our staff during what was an extremely stressful and chaotic time. Campus made the enrollment process seamless as possible and because of their commitment to customer service, our employees didn’t have to worry about losing an opportunity to have critical benefits while working to restore their lives to a sense of normalcy during the hurricane recovery process. Campus Benefits has proven to be responsive to our needs and has demonstrated that their commitment to customer service is matched by their knowledge and experience in the areas of Miscellaneous and Voluntary Employee Benefits. That combination has led to a very successful transition for our approximately 2500 employees. I recommend Campus Benefits without hesitation.
We selected Campus Benefits in the spring of 2012 after an extensive committee evaluation process. It has proven to be an excellent decision…The firm was instrumental in the process of planning, designing, negotiating, and implementing a new comprehensive benefits package for our employees. And, more importantly, the firm continues to negotiate with potential carriers and recommend enhancements to our benefits package. Steven and his team have been phenomenal in educating and consulting with our employees so they can make the best decisions for their financial future…Without a doubt, selecting Campus Benefits as our broker was the best decision. Because of this relationship, we have strengthened the entire benefits package for our employees and efficiently streamlines and simplified our record keeping functions.
Assistant Superintendent of Business & Finance
…Northwest Georgia RESA has been utilizing their services for the past decade and we have been thoroughly satisfied with their genuine support for our office staff and our employees. Before we chose Campus Benefits as our provider, our Human Resources and Payroll/Benefits staff were overwhelmed with unanswered questions from our employees because of the lack of responsiveness of our previous provider. Specifically, they failed the timeliness and responsiveness test. Once we chose Campus Benefits as our broker, our office workload was significantly reduced, and our employees continue to express their gratitude for the personal assistance they receive when they need guidance and support. Therefore, as a professional company and a caring educational partner, I can unequivocally recommend Campus Benefits to you.
The leadership attributes the entire Campus Benefits family brings to any school system across the southeast is a testament to the like-mindedness of the strategic partnerships they create. Their philosophies, disciplines, principles and directions are what a school districts should be looking for while in the process of selecting an employee benefits brokerage/consulting and compliance firm. From an insurance carriers’ perspective, the entire Campus Benefits organization is the epitome of character. Campus Benefits is definitely the leader within the educational community with regard to their systematic delivery of employee benefits education, communication, implementation, compliance and services. There is simply no firm serving public schools better qualified for the position.
Carrier Vice President
In a world where customer service seems to be a lost art, Campus Benefits understands the value of face-to-face contact, building trust through demonstrating service and attention and meeting people where they are to help them understand the sometimes complex nature of insurance benefits. We are so grateful for our relationship with Campus Benefits! I would encourage you to experience the BEST for yourself by joining the Campus Benefits family.
I always receive quick and courteous responses to questions or concerns.
Extremely expeditious response: After emailing my request, I received a response with my information in less than 5 minutes.
She was very knowledgeable of all plans. Very helpful in deciding what my best options were.
She has answered me right away and is directing where this issue needs to go. She has been amazing from our visit here at the school.
Face to face conference option on site was great… really helped me to make decisions!
I’m soooo glad that flex benefits could be completed this year via phone call because it was so quick and easy. It also made it easy for me to ask questions.
Great service, I wish everyone conduct business this way!!!!
Thank you for sending the final statement showing my elections. The phone appointment I had this year helped me tremendously and made the whole process much easier!
The best service I’ve received in a long time!!
The agent was awesome. She listen attentively and honored all my requests. She was gem. She assured me everything would be handled quickly. It was a pleasant experience. Thank you so much.
I received an excellent break down of the difference between the high and low plan for dental and vision. This was my first time inquiring about those plans. She answered all of my questions and understood just what I wanted. She enrolled me in the plans I needed. Thank You So Much!!!
I was very pleased with your professionalism but also your willingness to go above and beyond in making sure that I understood the details of my selections.
It was refreshing to speak with someone with a bright smile and exciting personality. I really felt like it was her pleasure to assist me with my decisions.
The support I received today from Customer Service was excellent. The representative was patient and very cooperative in assisting me with enrolling for the upcoming year.
Very professional and informative. She gave a detailed explanation of all benefits. I am very please with her level of Customer service and great personality
Having patience and providing clarity on certain issues was most helpful to me. Loved your kindness and wonderful spirit. To sum it all up attitude is everything and you attitude was great. You made my experience painless because sometimes trying to make the best choice(s) about insurance coverage can be difficult.
I missed my originally scheduled phone call and she’s was so understanding and helpful!!!! She talked me through the additional coverage options that were available to me and let me choose what I wanted. So sweet!!!
The representative was very knowledgeable. She provided me with real life examples to help me understand my different options. The rep was friendly and very respectful.
It was very refreshing after a trying day to have someone respond promptly and go above and beyond. Keep up the great work and thank you!
Thank you so much for taking your time to meet with us. The hug at the end shows you care more than just to have a job!
She was very polite and made it easy for me since this is my first time ever signing up for insurance. Employee of the year goes to her.
She has a wonderful personality for this job. I enjoyed speaking with her. She took the stress of all these decisions, away and replaced it with a smile. Please send her back next year.
Thank you so much for helping me navigate all this information! I really appreciate having a person to talk to and explain it to me one to one.
Information was clearly presented. Representative allowed me to recap conversation and confirmed I had heard correctly! Thank you.
This experience far exceeded my expectation! I was not prepared to get a call walking me through my options that way! I am elated to be a member of the CSD family!
I appreciate you. I was going to contact you today for an update. It is pleasing to come in and find an email from you regarding an update. I look to hear from you soon. Enjoy your holiday weekend as well.
Thank you for concern, you could have said your daughter isn’t on your insurance, so we can’t help. But, you did, May God bless you for being a servant.
Incredibly personalized assistance with a great deal of warmth and sincerity. Thank you!
My request for assistance was handeled in a timely manner and they worked to find out where the problem was and they offered additional assistance which did help me to get back on track. JOB WELL DONE!!
I have never had a better meeting with an insurance representative! Kudos to her for her great people skills and infectious, great attitude.
She has great customer service; I could tell she was smiling even though we talked via telephone, AND this is after attempting to contact me multiple times. She is knowledgeable and offered information that I would not have known otherwise. She is great at her job!
The service was absolutely great. I would refer your service to anybody. Great customer service and very knowledgeable. Thank you for all your help and support.
I loved not being on hold for an extended length of time and the product knowledge of the representative that I spoke with and her helpfulness in answering my question. She was very prompt in sending me the link for accessing the documents needed to file a claim.