Everyone touts great Customer Service.
At Campus Benefits, we have the proven results.
One Email – One Phone Number
The Campus Benefits Service Hub is a dedicated team for you and your employees. As the primary point of contact for your employees throughout the year, this team can assist with life event changes, benefits questions, offer individual claims assistance, and any additional benefits needs your employees may incur. Our Service Hub platform is designed for our team to perform as your client/carrier liaison. The service team can track various trends with request such as benefits terminology, claim status, life event changes, employee eligibility and COBRA. The gathering of information can be used to modify mid-year adjustments if needed and/or plan alternatives for future plan years.
The average amount of time an individual is waiting for the first reply from the Service Hub is of the upmost importance to the Campus Servicing Team. The graph below displays real-time, up-to-date percentages Campus clients experience when requesting information from our service team.
The number of replies directed to an individual until the request is resolved. Campus Benefits believes in resolving every aspect of the employee request. Our goal is the one email resolved status.
NOTE: Benefits claims communications are more complex and Service Hub trends indicate more communications will occur with your employees to resolve.
What is the Happiness Score?
The Campus Benefits Happiness Score is by far one of our distinguishing factors. This is our cumulative customer satisfaction score rating displaying the level of service Campus Benefits provides every employee. This enables Campus Benefits to continuously improve the way each client is taken care of and provides the level of service you want and deserve for your employees.
Why is the Happiness Score important?
- Provides real-time reporting to employers on closed, pending, and active employee requests/needs.
- Measures service trends, frequently asked questions, and productivity.
- Obtains instant employee satisfaction comments.
- More efficiently guides requests to the appropriate Service Team Member via work flows.