Proven Results
Over the years, Campus Benefits has designed innovative products and delivered exceptional service to the public-school market place. Welcome to the Service HUB!
Everyone touts great Customer Service.
At Campus Benefits, we have the proven results.
One Email – One Phone Number
The Campus Benefits Service Hub is a dedicated team for you and your employees. As the primary point of contact for your employees throughout the year, this team can assist with life event changes, benefits questions, offer individual claims assistance, and any additional benefits needs your employees may incur. Our Service Hub platform is designed for our team to perform as your client/carrier liaison. The service team can track various trends with request such as benefits terminology, claim status, life event changes, employee eligibility and COBRA. The gathering of information can be used to modify mid-year adjustments if needed and/or plan alternatives for future plan years.
What is the Happiness Score?
The Campus Benefits Happiness Score is by far one of our distinguishing factors. This is our cumulative customer satisfaction score rating displaying the level of service Campus Benefits provides every employee. This enables Campus Benefits to continuously improve the way each client is taken care of and provides the level of service you want and deserve for your employees.
Why is the Happiness Score important?
- Provides real-time reporting to employers on closed, pending, and active employee requests/needs.
- Measures service trends, frequently asked questions, and productivity.
- Obtains instant employee satisfaction comments.
- More efficiently guides requests to the appropriate Service Team Member via work flows.